PRIVACY NOTICE*
*It is expressly stated at this point that the version of the Privacy Policy presented here is a voluntary translation of the original French version as a service and that only the original French version is legally valid.
1. COLLECTION OF PERSONAL DATA
DOMAINE VIA AURELIA collects personal data from the purchaser and, where applicable, from the recipient of the order in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (RGPD).
This text is published on the CNIL website (https://www.cnil.fr/reglement-europeen-protection-donnees) and on the European Union website (https://eur-lex.europa.eu/legal-content/FR/TXT/HTML/?uri=CELEX:32016R0679&from=FR).
The data recorded (such as surname/first name/email address, date of birth, etc.) is used solely for your purchases on our website www.dorelys.com and constitutes proof of the nature, content and date of the order. The user provides this information with full knowledge of the facts, in particular when he enters the data himself.
No personal information of the user of the website www.dorelys.com is published exchanged, transferred, left or sold on any medium whatsoever to third parties without the user's knowledge. Only in the unlikely event of the purchase of DOMAINE VIA AURELIA and its rights would it be possible to transmit the said information to the potential purchaser, who would in turn be bound by the same obligation to keep and modify the data with regard to the user.
In accordance with the dispositions of articles 38 and following of law 78-17 of 6 January 1978 relating to data processing, data files and liberties, you have the right to access, rectify and delete data concerning you. You may exercise this right by writing to DOMAINE VIA AURELIA, Customer Service, 20 Rue Cassini, 06300 Nice, France.
mentioning your surname, first name, full address and possibly your customer number.
2. CONSENT
When you provide us with your personal information to complete a transaction, verify your credit card information, place an order, schedule a delivery or return a purchase, we assume that you consent to the collection and use of your information for this purpose only.
If we ask you to provide us with your personal information for any other reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.
If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you may notify us by contacting us at info@domaineviaaurelia.fr or DOMAINE VIA AURELIA, 20 Rue Cassini, 06300 Nice, France
In addition, you can delete your customer account yourself at any time at www.dorelys.com. If you encounter any problems, you can inform us by e-mail, phone or mail and we will delete your account and delete your personal data. After closing your customer account, it will no longer be possible to order on www.dorelys.com, but you can create a new customer account at any time if you wish.
3. SERVICES PROVIDED BY THIRD PARTIES
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide. However, some third-party service providers, such as logistics hubs, have their own privacy policies regarding the information we are required to provide to them in connection with your purchase transactions. We recommend you to read their privacy policies carefully so that you can understand how they will treat your personal information.
The www.dorelys.com website was created using Gambio software:
Gambio GmbH
Parallelweg 30
D-28219 Bremen
E-Mail: info@gambio.de
Web: www.gambio.de
The customer data is stored on the hosting provider's website:
publicompserver.de
Weimarer Straße 22
D-92245 Kümmersbruck
Phone: +49 (0) 9621 769 80 - 0
E-Mail: info@publicompserver.de
Web: www.publicompserver.de
4. RIGHT OF WITHDRAWAL
In accordance with the legislation governing mail order sales, you have a right of withdrawal in accordance with the consumer code. The 14-day cancellation period begins on the day of receipt of the goods. You do not have to justify your change of mind.
For a refund or an exchange of the goods you must return the items at your expense and without delay in the original packaging by parcel post against signature.
DOMAINE VIA AURELIA has a period of 30 days from receipt of the goods to reimburse you or make an exchange if you wish.
5. COOKIE MANAGEMENT
Browsing the www.dorelys.com website is likely to cause the installation of cookie(s) on the user's computer. A cookie is a small file which does not allow the user to be identified, but which records information relating to the browsing of a computer on a site. The data obtained in this way is intended to facilitate subsequent navigation on the site, and is also intended to enable various measures of frequentation to be taken. Refusal to install a cookie may make it impossible to access certain services. You can nevertheless delete cookies:
In Chrome:
- open Chrome on your computer
- click on the top right
and Settings - click on privacy and security
- select the appropriate settings according to your requirements
In other common browsers please proceed accordingly.
6. CUSTOMER SERVICE
For any information, question or advice please contact our customer service:
Email: info@domainviaaurelia.fr
Mail : DOMAINE VIA AURELIA, 20 rue Cassini, 06300 Nice
Telephone: +33 (0) 4.22.13.06.64 Monday to Friday from 10.00 - 12.00 am
Material Safety Data Sheets (MSDS) are available for each of our products and will be sent to you on request.
7. MEDIATION SERVICE
In accordance with the provisions of the Consumer Code concerning "the mediation process for consumer disputes", you have the right to use the European Commission's Online Dispute Resolution (ODR) service free of charge by logging on to the www.ec.europa.eu/consumers/odr platform.
European Commission
Directorate-General for Justice and Consumer Affairs
Postal address: 1049 Bruxelles/Brussel / Belgium
Commission switchboard: +32 2 299 11 11
www.ec.europa.eu/info/departments/justice-and-consumers
Before using this service, you must justify that you have previously tried to resolve the dispute directly with our customer service department and that you have not already had your dispute examined by another mediator or by a court of law. Mediation is only possible after an attempt at amicable resolution has failed. You have one year from the date of your written complaint to submit your request to a mediator.
Translated with www.DeepL.com/Translator (free version)